Thursday, December 11, 2008 driving me crazy....

My internet connection is driving me nuts again. Take for example, Tuesday, was doing something on my computer, when suddenly, the ADSL light on my modem went off again, the 2nd time in 3 weeks. Then there are the almost daily occurrences of 'timed-out error' and "page failed to load" appearing on the screen.
Every time this occurs, I would call customer service, go through the whole rigmarole again and again. Each time, some one would pick up the call, i would relate my problem, "adsl light blinking", "timed out error", "connection not stable", blah..blah.... and the voice at the other end would go through the standard questions again "have you tried making a direct connection"?, " are the other lights on the modem on", blah...blah... and I would answer "yes", "yes".... Then they will tell me to switch off my modem, wait for 15 seconds, switch on again....and they will reset my modem, and if the problem persist to call them again!
When I call them again...problem still persist and insist they open a report - they will say "ok, please take down this report no...-------, and wait for 48 hours , at which stage i will give a big gasp (FJ and CK will be making fainting motions beside me), and insist they fix it pronto.
The next day, at 9.00 am..i call them again...their reply, "Madam, we are looking into it. No updates on your problem yet. Please wait for the technicians".
So, I stay at home, and by 12.00 pm the van is at my door. In they come with their modem (it is always my modem that is at fault), come in, look at my phone wiring and say " wiring not done correctly, too many extensions, (2 phones, 1 modem), too long"blah... blah...anything but their connection, and when I insist that there is nothing wrong with the wiring, they will reluctantly take out their modem, hook it on, and hey...the ADSL light is also it is back to their office again to remedy the connection or whatever they do, and then a couple of hours, my streamyx connection is back on again until the next time...sigh...

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